Oil Change in Lake Worth, TX at Take 5 #431

I travel a ton, and was a week overdue for my oil change according to the light glaring at me from my dash. Stuck in traffic after an unsuccessful day of trying to get stuff done, so I thought I would at least get this done. I recently moved to the area and my tools were still boxed away. Otherwise, I normally would have done it myself. I was greeted and guided to a lane by one of the technicians. I didn’t catch his name sadly, but he was really friendly, and he even gave me a bottle of water. Jaime stood at the other end of the lane, making sure I was straight in the lane, giving me the stop signal when I was far enough forward. Jaime was friendly and professional as he approached my window. It was after 5 pm, and I’m sure the whole crew was tired, but they didn’t let that show. I know the feeling, and I appreciated their professionalism. Jaime showed me the service menu, and asked which level of service I would like, and asked me to release the hood mechanism. It stuck a little, so Carlos helped Jaime get it open. When I made my choice, the team quickly went to work doing preliminary safety checks, then started on my oil change. They had great communication with me as well as each other as they orchestrated my oil change, as well as the vehicles in the other bays. It was a great display of teamwork. As they worked, the technician whose name I didn’t get (Sorry, dude) noticed my gym bag in my passenger seat. It had some of my military patches on it, so he informed Jaime, who promptly applied a military discount after verifying with me. With all 3 bays occupied, and a line forming behind us, it would have been easy to lose focus. The team remained professional and kept their focus on the task at hand, giving each vehicle the attention needed so as not to sacrifice quality. The commercial may say 10 minutes, and yeah, they took longer than that, but I didn’t care. I care more about quality and professionalism. When they finished, they did some last safety checks, and I was on my way. I am an aircraft mechanic by trade, and I appreciated the extra push on safety. That goes a long way in my field.

Always a great experience with the staff! Excellent speedy service, they explain if I need something extra especially when it pertains to safety. Very understanding during hesitation over prices and have helped me find coupons for various services. They've educated me on basic car maintenance for prevantative care which solidified my trust in their work and suggestions. Thank you very much for all of your exemplary service!

Pulled up and Brain was quick to ensure I was given a water with the high heat index Texas is currently experiencing. Also James ensured location had all parts needed prior to starting the job, last time at another location I waited 30+ minutes to tell me I they didn’t have the fuel filter needed. Huge improvement at this location. Appreciating customers hydration and time.

I was kind of scared to go since the reviews weren’t so good and I just moved around here…THEY ARE AMAZING! They did my oil change very quick, they let me know everything that was happening, and overall just great service. Carlos was a very great guy and so was his team! And it was my first time trying out a Take 5..I have zero regrets :)

Brian and his team were incredible and took great care of my car! They ensured that I knew what was being done each step of the way, were honest about what my car needed, and Brian even went as far as driving to auto zone to purchase the filter my car needed so I could have it installed same-day! Such a wonderful experience and I’ll definitely be back!