Oil Change Service W Markham St

I brought in my wife’s 2023 Jeep grand Cherokee Wagoneer. Prior to changing my oil, I had two different technicians come and offer me a bottle of water. After they changed the oil my sensor malfunctioned, and it indicated that we were 2 quarts short of the amount needed, even though I observed them adding the proper amount. We went ahead and added one more quart and I drove the car home. After figuring out how to reset the oil level gauge It indicated that I had excess oil. I called back their manager, Shaveka McCullough, and she told me to bring the car back in. They ended up, draining all the freshly provided oil and then refilled it to the appropriate level with fresh oil. Even though the problem was due to a malfunction of the sensor on our car, she did not charge us for the extra oil they put in. That was way more than I expected!. It speaks a lot of the values that they have with that shop. I would definitely use them again!

I am so happy I was redirected from Rodney Parham to the Markham location. I will Make the Markham location in Little Rock my new go to spot. That location was spic and span. They were on the spot with everything they did. It was quick and seamless.. I have waited over an hour at the Rodney Parham location before and it was awful. SHAMEKA was absolutely fantastic. I couldn’t even believe it was the same franchise. There was such a difference in the cleanliness and attitude. They actually seem to like their job at the Markham Street location..

The three employees that were changing everyones oil were incredible. There was a very long line because the other locations were down due to their pos system and were told to go to the Markham location because they were on a different pos. They were just wonderful and had smiles on their faces and took their time and were very thorough even though there were around ten cars waiting. they never lost their cool. the manager came out to apologize for the wait as well. i think his name was will. they were just very accommodating and pleasant even though there was a big rush.

I have never had a better oil change experience in my life! ! Most places usually always upsell upsell upsell. And when you politely decline you get the stink eye! Not here! They give you the facts and say if you really need to change it now or could wait till the next time or further down the road. Granted, I’m not usually the person taking the cars in to get services now that my husband does most of the driving but I’ve had my fair share when I was younger. I will always make a point to visit this location!!!

Stephanie and Shaneka were very friendly, speedy, and professional. They made this an easy and even enjoyable oil change while also being very informative. If you catch the two I mentioned doing your service, they will make sure you have a couple of laughs while you are waiting. Highly recommend